New Era cleaner scrubbing a commercial lobby floor

Melbourne commercial cleaning

Commercial cleaning in Melbourne

Contract cleaning for offices, venues, schools, gyms and medical centres, with one local account manager and every clean on record.

  • 450+ sites serviced across Australia and NZ
  • 2,000+ people Australia-wide
  • One account manager for every site
  • Regular inspections with clear escalation
  • Every clean and inspection logged in NEXUS
Call (03) 9021 1206

Book a free site walk-through

  • We see the site and what isn't working
  • Written scope and fixed quote
  • No lock-in to find out
Get a quoteCall (03) 9021 1206

Trusted by

  • TGI Fridays logo
  • Sporting Globe logo
  • Colliers logo
  • Knight Frank logo
  • RWC logo
  • Cricket Australia logo

Clean is expected. Proof is what's different.

A typical cleaner

New Era

Whoever is rostered on that night

The same trained team on your site

No record of what was done

Every clean and inspection logged in NEXUS

You chase them for answers

A Melbourne account manager who picks up

Standards change from site to site

One standard across every site

Our account managers and supervisors are Melbourne-based and visit your site in person, so when something needs fixing, it's handled by someone who knows your building.

We're CM3 certified, with $20 million public liability insurance. Accreditations and insurance

NEXUS

See every clean, not just the invoice

NEXUS is our own operations platform, built in-house around how we work. Our teams record inspections, area ratings and photos on site as the work happens, so you can see your site's performance and follow-ups at any time.

  • Verified on site, in real time: area ratings, photo evidence and follow-ups captured as the work is done

  • Performance at a glance: inspections, trends and actions for one site or a whole portfolio

  • Reporting that shows the trend: downloadable reports over time, not just one inspection day

AI-assisted workflows help turn inspection data into clearer insights, reporting and faster follow-up.

Learn more about NEXUS
Example NEXUS dashboard for a Melbourne office portfolio (illustrative)DashboardSitesInspectionsReportsMelbourne Office PortfolioOperations dashboardTotal sites12Inspectedthis week5Avg rating4.6Open actions3PendingCompletedDueMissedMelbourneRecent inspectionsCollins St Lobby4.8Richmond Amenities4.6Southbank Level 34.7Docklands Reception4.5Cremorne Kitchen4.9SitesView all 12 sitesNEXUS reporting view on a tablet showing score trends and average results by areaNEXUS inspection report on a phone showing average score, area ratings and actions

How it works

  1. 01 Site walk-through

    We see the site, the hours and what isn't working.

  2. 02 Written scope and quote

    Every area and frequency agreed up front.

  3. 03 Clean, inspect, report

    Logged in NEXUS, with issues tracked until fixed.

What's included

Daily and regular

  • Offices, receptions, meeting rooms and kitchens
  • Toilets, washrooms and end-of-trip facilities
  • Floors, carpets and high-traffic areas
  • Bins, recycling and waste moved to collection points
  • Consumables (paper, soap, sanitiser) supplied and restocked

Periodic and specialist

  • Carpet cleaning and hard-floor restoration
  • Internal glass, partitions and high-level dusting
  • Vents, fixtures and detail cleaning
  • Deep cleans before handover, audits or events

See all commercial cleaning services

Who we clean for in Melbourne

  • Offices and corporate tenancies

    After-hours cleaning so your team walks into a clean office every morning. Property managers trust New Era with their office buildings. Commercial offices

  • Pubs, bars, restaurants and venues

    Early-morning and post-trade cleans timed around trading hours. Hospitality

  • Schools

    Cleaning programmes built around the school day and school holidays, with staff who hold Working with Children Checks. Education

  • Gyms and fitness centres

    High-touch equipment, change rooms and amenities kept hygienic. Fitness

  • Medical centres and clinics

    Infection-control-focused cleaning for consult rooms, waiting areas and amenities. Healthcare

  • Warehouses and industrial sites

    Amenities, offices, lunch rooms and high-traffic floors. Industrial

  • Retail and shared areas

    Shopfronts, common areas and centre amenities. Retail

Commercial cleaning in Melbourne: what we plan for

Melbourne's commercial sites range from CBD towers and Southbank offices to converted warehouses in Richmond, Cremorne and Collingwood, and large industrial sites in the west and around Dandenong. CBD buildings usually mean after-hours access, security inductions and set loading-dock times, so we plan rosters around building management rules. Melbourne's changeable weather also means wet entries and carpets through winter, so entry matting, hard-floor care and spill response get extra attention from May to September. Hospitality sites in the CBD and inner suburbs are cleaned around late trading, with early-morning resets before the doors open again.

Ready for a cleaner you don't have to chase?

Switching cleaners?

Changing contractors is easier than most businesses expect. We work around your current contract end date, plan the handover so there's no gap in service, and start with a full clean to set the standard. Multi-site groups can move across together or site by site. Your team is inducted to the site and introduced to your account manager.

New Era Facility Services branded van

Keep an eye out for us around Melbourne.

Our team is on the road every day across Melbourne CBD and inner city, inner north, inner east and beyond.

Melbourne areas we service

We service all of metropolitan Melbourne, including:

  • Melbourne CBD and inner city

    Melbourne CBD, Southbank, Docklands, Carlton, East Melbourne, North Melbourne, West Melbourne

  • Inner north

    Fitzroy, Collingwood, Brunswick, Northcote, Coburg, Preston

  • Inner east

    Richmond, Cremorne, Abbotsford, Hawthorn, Kew, Camberwell

  • Inner south and bayside

    South Yarra, Prahran, St Kilda, South Melbourne, Port Melbourne, Albert Park, Brighton, Elwood

  • Western suburbs

    Footscray, Yarraville, Williamstown, Sunshine, Altona, Werribee

  • Northern suburbs

    Essendon, Moonee Ponds, Ascot Vale, Tullamarine, Reservoir, Epping

  • Eastern suburbs

    Box Hill, Doncaster, Blackburn, Ringwood, Glen Waverley, Burwood

  • South-east

    Oakleigh, Clayton, Moorabbin, Cheltenham, Mentone, Dandenong

  • Frankston and the Mornington Peninsula

    Frankston, Frankston South, Seaford, Mornington, Rosebud

FAQs

It depends on the size of the site, how often it's cleaned, the hours, the type of site and what's included. We quote every site from a walk-through and a written scope, so the price matches the work. Call (03) 9021 1206 or request a quote to book a walk-through.

Both. We look after single sites and multi-site groups, and every site gets the same account manager, inspections and reporting.

Yes. We plan the changeover around your current contract, so there's no gap in service, and start with a full clean to set the standard.

Cleans and inspections are logged in NEXUS, our client portal, along with any issues and how they were fixed. Your account manager also visits and inspects the site regularly.

Yes. Most office and commercial cleaning is done after hours or early in the morning so it doesn't disrupt your team or customers. Venues are cleaned around trading hours.

Yes. We can supply and restock toilet paper, hand towel, soap and sanitiser as part of the service, so you never run out.

All of metropolitan Melbourne, from the CBD and inner suburbs to the east, south-east, west and the Mornington Peninsula.

Before their first shift, every team member is inducted on your site: access, emergency procedures, hazards and exactly what's in the scope. Anyone cleaning a school or childcare centre also holds a Working with Children Check.

We're CM3 certified and carry $20 million public liability, along with the standard business insurances. Certificates are available on request. See our accreditations and insurance.

Raise it with your account manager or log it in NEXUS. It's recorded as an action, fixed (usually by the next service) and closed off, so you can see the date it was resolved.

Inspections run on a schedule set out in your scope, carried out by your account manager and supervisors. Each one is recorded in NEXUS with ratings and photos.

Yes. Deep cleans, cleans before an audit or inspection, and extra visits for busy periods can be added to a regular scope. Ask your account manager or request it in NEXUS, and we confirm it in writing first.

Terms are agreed with each client before we start, so talk to us about what suits your site.

Stop chasing your cleaner.

Book a free site walk-through with our Melbourne team.

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