Services
Facility services managed under one standard.
New Era brings daily service delivery, specialist support and performance oversight together through one accountable operating model.
How we deliver
One team. One standard across every service.
From commercial cleaning and hospitality support to event operations and waste services, New Era delivers facility services through locally managed teams, clear scopes and structured quality oversight.
Core services
Daily delivery across the environments we know best.
Commercial cleaning
Planned daily and periodic cleaning for offices, commercial buildings, shared spaces and multi-site portfolios.
View serviceHospitality and venue services
Specialist presentation and cleaning for pubs, clubs, restaurants, hotels, entertainment venues and high-volume hospitality operations.
View serviceEvents and festivals
End-to-end cleaning, presentation and waste operations before, during and after live events.
View serviceStadium and major-venue services
Scalable service plans for stadiums, arenas, event centres and high-capacity public environments.
View serviceWaste and resource recovery
Operational waste services designed to improve site presentation, source separation and reporting.
View serviceTrusted across leading organisations
Supporting complex facilities, venues and multi-site operations across Australia.
Supporting facility services
Programmes that keep sites supplied, hygienic and compliant.
Hygiene and washroom
Managed washroom and hygiene services supporting cleaner, safer and better-presented facilities.
View serviceConsumables and site supplies
Centralised supply and replenishment of essential cleaning, hygiene and washroom consumables.
View serviceSpecialist and periodical cleaning
Planned specialist services that protect presentation standards and extend asset life.
View serviceIntegrated facility services
A coordinated service model that brings multiple facility requirements under one accountable management framework.
View serviceOperating model
Local teams. Structured management. Complete accountability.
- 01
Mobilisation and site planning
Scopes, frequencies, access and site requirements are documented before the first shift.
- 02
Trained service teams and supervision
Site-inducted teams work under a defined supervision cycle with a named operational contact.
- 03
Digital reporting through NEXUS
Inspections, corrective actions and service records are captured in one platform.
- 04
Ongoing quality assurance and improvement
Regular reviews turn reporting into practical changes to the service programme.
A better facility-services model starts with the right plan.
Tell us about your site, portfolio or upcoming contract review and our Australian team will be in touch.