Melbourne accommodation cleaning
A lobby, lift and corridor standard that holds from the late check-in to the early checkout, every day of the week.
Trusted by
Guests form a view of a property in the walk from the kerb to the lift. Fingerprints on the entry glass, a dusty ledge by the concierge desk or a worn track of grime down a corridor tell them how the rest of the stay will go, and they say so in reviews.
The hard part is that a hotel never really closes. People check in at midnight, cross the lobby at dawn for flights and fill the breakfast room at once. Cleaning has to fit around that flow, and it has to look the same whether it's done by the morning, evening or weekend shift. That's usually where it falls apart.
When it does, your front office team ends up wiping counters between guests and housekeeping gets pulled away from rooms to cover public areas. Neither is what you're paying them for.
Floor machines, carpet work and high dusting happen overnight or early, so nobody wheels a suitcase around a wet-floor sign at check-in.
The scope is written by area and by shift, so day, evening and weekend teams are working to the same standard.
A regular team learns the service lifts, the busy times and how your front desk likes things done.
Your account manager walks the property on a set schedule and follows up on anything that falls short.
Our teams record inspections, area ratings and photos on site as the work happens, so you can see your site's performance and follow-ups at any time.
Learn more about NEXUS
Melbourne's hotels and serviced apartments cluster in the CBD, Southbank, Docklands and along St Kilda Road, with more around the airport at Tullamarine and down the Mornington Peninsula. Demand moves with the event calendar. The tennis in January, the Grand Prix in March, footy finals in September and the spring racing carnival in October and November fill rooms and function spaces, and big conferences at the exhibition centre in South Wharf bring waves of guests through lobbies at the same moment. Weather matters as well. Four seasons in a day sends wet umbrellas and muddy shoes across lobby floors, so we put extra attention on entries, mats and lift landings on wet days.
We walk your site with you and see what isn't working now.
Every area and frequency is set out in writing before we start.
Your team cleans, your account manager inspects, and it's all recorded in NEXUS.
Book a walk-through and we'll plan cleaning around your guest flow.
Our team is on the road every day across Melbourne CBD and inner city, inner north, inner east and beyond.
We look after hotels, serviced apartments and accommodation across metropolitan Melbourne: Melbourne CBD and inner city, the inner north, the inner east, the inner south and bayside, the western suburbs, the northern suburbs, the eastern suburbs, the south-east, and Frankston and the Mornington Peninsula.
New Era Facility Services – Melbourne · Level 3/534 Church Street, Richmond VIC 3121 · (03) 9021 1206
