About New Era Australia
A more accountable approach to facility services.
Locally managed delivery, structured systems and clear visibility over performance in Australia.
Service and management teams working together on site.
Our story
Built for sites where standards are visible.
New Era Facility Services was established to create a more accountable, responsive and professionally managed approach to cleaning and facility services. What began with specialist hospitality expertise has developed into a broader operation supporting commercial facilities, education sites, fitness centres, venues, events and complex multi-site portfolios.
Our model combines local operational management with structured systems, clear scopes, regular quality assurance and direct communication. This gives clients the responsiveness of a local team with the consistency and visibility required for larger operations.
Our Australian operation combines local management with clear scopes, structured systems and direct communication. Clients receive responsive local support with the consistency required across individual sites and national portfolios.
Values
What we hold ourselves to.
Accountability
We take ownership of service delivery and outcomes.
Consistency
Clear systems and supervision support reliable standards.
Responsiveness
Clients have direct pathways to operational support.
Care
We respect the sites, teams and communities we work within.
Improvement
Reporting and feedback are used to strengthen delivery.
Operating structure
Built to support individual sites and complex portfolios.
One clear line of accountability, from client leadership through to the teams on site and the reporting that closes the loop.
- 01
Client leadership
- 02
New Era operational management
- 03
Regional and site supervision
- 04
Service teams
- 05
Reporting and continuous improvement
Our footprint
Operational leadership and service coverage across Australia.
Our offices provide local operational leadership, while New Era teams support suitable metropolitan and regional requirements across the major Australian markets we service.
- Office or operational base
- Metropolitan or regional service coverage
Offices and operational bases
Queensland
7/62 Siganto Drive, Helensvale QLD 4215
Hospitality, commercial and event operations across South East Queensland.
New South Wales
3 Amy Close, North Wyong NSW 2259
Commercial, venue and multi-site operations across New South Wales.
Victoria
805/220 Collins Street, Melbourne VIC 3000
Venue, commercial and event operations across Victoria.
South Australia
3/55 Gawler Place, Adelaide SA 5000
Commercial, hospitality and periodical services across South Australia.
Western Australia
37 Barrack Street, Perth WA 6000
Commercial and hospitality operations across Western Australia.
Metropolitan and regional service coverage
Queensland
- Port Douglas
- Cairns
- Townsville
- Mackay
- Bundaberg
- Sunshine Coast
- Toowoomba
- Brisbane
- Gold Coast
New South Wales and the ACT
- Tweed Heads and Byron Bay
- Coffs Harbour
- Port Macquarie
- Newcastle
- Central Coast
- Sydney
- Wollongong
- Canberra and the ACT
Victoria
- Melbourne
- Geelong
- Ballarat
- Bendigo
South Australia
- Adelaide
- Gawler
- Mount Barker and the Adelaide Hills
Western Australia
- Perth metropolitan area
Northern Territory
- Darwin
Tasmania
- Hobart
- Launceston
A better facility-services model starts with the right plan.
Tell us about your site, portfolio or upcoming contract review and our Australian team will be in touch.