Two New Era team members at a hospitality venue bar

Melbourne hospitality cleaning

Hospitality cleaning in Melbourne

Your bar, floor and amenities turned around overnight, so the doors open on a venue that looks the part.

  • Post-trade cleans finished before your opening crew arrives
  • Bars, toilets, gaming rooms and courtyards in every scope
  • A regular crew that knows your layout
  • One account manager for every site
  • CM3 certified, $20 million public liability
Call (03) 9021 1206

Book a free site walk-through

  • We walk the floor, bar and back of house with you
  • A clean timed to your trading hours, weekends included
  • Your scope in writing before day one
Get a quoteCall (03) 9021 1206

Trusted by

  • TGI Fridays logo
  • Sporting Globe logo
  • Colliers logo
  • Knight Frank logo
  • RWC logo
  • Cricket Australia logo

The hospitality problem

Guests decide fast. They notice the toilets before they read the cocktail list, and a tacky floor near the bar stays in the memory longer than the food. In a city with this many places to eat and drink, a venue rarely gets a second chance.

Late trade makes it harder. Doors close well after midnight, deliveries turn up mid-morning, and somewhere in between the whole place needs resetting. A cleaner running an office checklist will vacuum the carpet and walk straight past what counts: drip trays, the sticky rail under the bar, glass under the courtyard benches, the stale smell building up near the cellar door.

Then the cost lands on you. Opening staff grab the mop instead of prepping, and duty managers start every shift hunting for misses. You end up paying twice for one clean.

What's included

Regular cleaning

  • Bar fronts, rails, back-bar shelving and fridge doors wiped and polished
  • Toilets scrubbed, restocked and left smelling fresh
  • Hard floors mopped, carpets vacuumed and spills treated on the spot
  • Tables, booths, stools and menus wiped, with touch points sanitised
  • Gaming rooms, sports bars and lounges set back to opening standard
  • Courtyards, rooftops and front footpaths cleared of glass and butts
  • Bins emptied, empties moved and waste taken to the collection area

Periodic and specialist cleaning

  • Steam cleaning of carpets in dining, lounge and function spaces
  • Machine scrubbing of tiled bars, corridors and back-of-house floors
  • High-level dusting of pendants, fans, vents and top shelves
  • Glass and shopfronts at ground level, inside and out
  • General kitchen floors, walls and surfaces (not exhausts or ducts)
  • Deep cleans of terraces, rooftops and beer gardens
  • Extra cleans before and after functions, finals weekends and public holidays

How we work around your venue

  • Built around last call.

    The crew arrives once your staff have locked up and is gone before the morning team walks in. Trading later on Fridays and Saturdays? The roster shifts to match.

  • Familiar faces.

    We keep the same cleaners on your venue, so they learn its quirks: the corner that pools after rain, the booth that collects glasses, the toilet that needs a second look.

  • The whole venue, not just the floor.

    Guests see the bar, dining room and amenities. Your staff live in the corridors, cellar access and staffroom. Both get done properly.

  • Checked against the scope.

    Your account manager inspects in person, compares what they see with the written scope, and logs anything that needs fixing until it's closed.

Every clean on record in NEXUS

Our teams record inspections, area ratings and photos on site as the work happens, so you can see your site's performance and follow-ups at any time.

Learn more about NEXUS
NEXUS reporting view on a tablet showing score trends and average results by areaNEXUS inspection report on a phone showing average score, area ratings and actions

Melbourne hospitality: what we plan for

Melbourne venues keep very different hours. CBD laneway bars and rooftops trade late through the week, while the pubs and kitchens along Brunswick and Smith Streets in Fitzroy and Collingwood, Chapel Street in South Yarra and Prahran, and Fitzroy and Acland Streets in St Kilda peak from Thursday to Sunday. The sporting calendar adds pressure: footy crowds through winter, the spring racing carnival, the tennis in January and the Grand Prix in March all fill venues close to the action. Then there's the weather. Four seasons in a day means wet shoes on carpet and leaves blown into courtyards, and long, damp winters keep heated beer gardens busy. We plan rosters around all of it.

How it works

  1. 01 Site walk-through.

    We walk your site with you and see what isn't working now.

  2. 02 Written scope and quote.

    Every area and frequency is set out in writing before we start.

  3. 03 Clean, inspect, report.

    Your team cleans, your account manager inspects, and it's all recorded in NEXUS.

Want a venue that's ready to trade the moment you unlock?

Book a free walk-through and we'll fit a clean around your hours.

New Era Facility Services branded van

Keep an eye out for us around Melbourne.

Our team is on the road every day across Melbourne CBD and inner city, inner north, inner east and beyond.

Melbourne areas we service

We clean pubs, bars, clubs and restaurants across metropolitan Melbourne: Melbourne CBD and inner city, the inner north, the inner east, the inner south and bayside, the western suburbs, the northern suburbs, the eastern suburbs, the south-east, and Frankston and the Mornington Peninsula.

See all Melbourne service areas

FAQs

Every venue is priced on its own scope. What moves the number: the size of the floor, how many cleans a week, how late you trade, the number of toilets, and extras like courtyards, gaming areas or carpet work. We walk the venue first, then send a written scope and quote. Call (03) 9021 1206 to book a time.

Usually between close and the arrival of your opening staff. Venues that trade very late or open early for breakfast sometimes split the clean into two shorter visits. We agree the times with you up front.

Kitchen floors, walls, benches and general surfaces can be part of the venue clean. Canopy, exhaust and duct degreasing is specialist work done by a separate trade, and we'll make clear at the walk-through where our scope ends.

Yes. Each venue gets a scope that suits how it trades, and you deal with one account manager. All your venues sit together in NEXUS, so you can compare them at a glance.

Let your account manager know or raise it in NEXUS. The issue stays open until it's sorted, and you can see when and how it was fixed.

Yes. We can add a pre-clean before a big day and a recovery clean afterwards. For a full event, our Melbourne event cleaning team can work on the day.

New Era Facility Services – Melbourne · Level 3/534 Church Street, Richmond VIC 3121 · (03) 9021 1206