Three New Era team members in branded uniforms

Brisbane aged care cleaning

Aged care cleaning in Brisbane

A clean, fresh home for your residents, looked after by a steady team who treat the place with respect.

Call (07) 2145 7337

Book a free site walk-through

  • We meet your facility manager and see the home
  • Cleaning times fitted around meals and care
  • A written scope agreed before we begin
Get a quoteCall (07) 2145 7337

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The aged care cleaning problem

For residents, the facility is home. A cleaner rushing through a lounge with a noisy machine, or a new face every week, can be unsettling. Families notice a stale smell in a corridor or a dusty handrail when they visit, and they remember it.

Aged care also carries more risk than most sites. Residents are more vulnerable to illness, so high-touch points, shared bathrooms and dining areas need steady, careful routines. A missed clean in a busy week isn't a small thing here.

Facility managers already carry a heavy load of audits, staffing and family contact. They need a cleaning partner who turns up consistently, keeps good records and doesn't need to be watched.

What's included in aged care cleaning

Regular cleaning

  • Handrails, door handles, call points, lift buttons and switches
  • Shared bathrooms and toilets cleaned and sanitised
  • Dining rooms and servery areas after meal services
  • Lounges, activity rooms and visitor areas
  • Corridors, entries and reception kept neat and fresh
  • Staff rooms, offices and nurse stations (non-clinical surfaces)
  • Resident rooms and ensuites where they're part of the scope

Periodic and specialist cleaning

  • Carpet extraction in lounges, corridors and resident areas
  • Hard-floor scrubbing and buffing, with slip safety in mind
  • High dusting of vents, fans and light fittings
  • Windows, glass doors and outdoor seating areas
  • Extra cleans during an outbreak, following your site procedures
  • Deep cleans before audits, accreditation visits or room turnovers

How we work around your residents

  • Quiet and unhurried.

    We time noisier jobs for when residents are at meals, activities or resting elsewhere, and we keep corridors clear and safe.

  • Familiar faces.

    The same people clean your home each week. Residents and staff get to know them, which makes the routine easier for everyone.

  • Your procedures, followed.

    Our team works to your site's infection-control and outbreak procedures, with colour-coded equipment and high-touch routines built into every shift.

  • Visible records.

    Every clean and inspection is logged, so you can show what was done when auditors or families ask.

Every clean on record in NEXUS

Our teams record inspections, area ratings and photos on site as the work happens, so you can see your site's performance and follow-ups at any time.

Learn more about NEXUS
NEXUS reporting view on a tablet showing score trends and average results by areaNEXUS inspection report on a phone showing average score, area ratings and actions

Brisbane aged care: what we plan for

Brisbane's aged care homes and retirement communities stretch from the inner suburbs out to the bayside, Redcliffe and the Moreton Bay coast, and south through Logan and the Redlands edge. Many sit in quieter residential streets with gardens, courtyards and covered walkways. The climate needs planning. Hot, humid summers keep residents indoors, so lounges and dining rooms work harder, and damp air raises the mould risk in ensuites, laundries and storerooms. Storm season brings wet entries and slip hazards at doorways. Winter brings the flu season, when high-touch routines matter most. We adjust the scope through the year to match.

How it works

  1. 01 Site walk-through.

    We walk your site with you and see what isn't working now.

  2. 02 Written scope and quote.

    Every area and frequency is set out in writing before we start.

  3. 03 Clean, inspect, report.

    Your team cleans, your account manager inspects, and it's all recorded in NEXUS.

Looking for a cleaning team your residents will be comfortable with?

Book a free walk-through and we'll plan a routine around your home.

New Era Facility Services branded van

Keep an eye out for us around Brisbane.

Our team is on the road every day across Brisbane CBD and inner city, inner north, northern suburbs and beyond.

Brisbane areas we service

We clean aged care homes and retirement communities across greater Brisbane: the CBD and inner city, the inner north, the northern, southern and western suburbs, the eastern suburbs and bayside, the Airport and TradeCoast, Logan, Ipswich and Moreton Bay.

See all Brisbane service areas

FAQs

The price follows the scope. Key factors are the size of the home, the number of shared bathrooms and communal rooms, whether resident rooms are included, cleaning hours per day and periodic work like carpets. We visit, write the scope and quote on it. Call (07) 2145 7337 to book.

Yes, as far as possible. We keep a regular team on each home and train back-up staff on your site, so residents see familiar faces.

We follow your facility's infection-control and outbreak procedures. That includes colour-coded cloths and mops, set routines for high-touch points, and extra cleans when you need them. Your clinical team stays in charge of clinical areas and equipment.

Our core scope is shared and communal areas. Resident rooms and ensuites can be added where they're part of the agreed scope, cleaned at times that suit each resident.

Yes. Talk to your account manager and we'll add extra cleans of high-touch points and shared areas, in line with your outbreak plan, for as long as you need.

Every clean and inspection is recorded in NEXUS with ratings and photos. You can pull up the record for audits, family questions or your own checks.

New Era Facility Services – Brisbane · 29/97 Creek Street, Brisbane City QLD 4000 · (07) 2145 7337