Patients judge a clinic on what they can see. If the waiting room chairs are marked, the bathroom bin is full or the consult room floor has dust in the corners, they wonder what they can't see. Trust in the practice drops.
Many clinics end up with a general office cleaner who doesn't understand a medical setting. High-touch surfaces get a quick wipe, the same cloth goes from the toilet to the reception desk, and nobody can show what was cleaned when the practice is being accredited.
Practice managers have enough to manage without double-checking the cleaner. They need a team that follows a set checklist in every room, keeps clear of clinical work, and leaves a record behind.