New Era cleaner detailing glass in an office foyer

Brisbane accommodation cleaning

Accommodation cleaning in Brisbane

Foyers, corridors and function spaces kept guest-ready around the clock, so every arrival feels like the first of the day.

Call (07) 2145 7337

Book a free site walk-through

  • Our team inspects the building with your operations lead
  • Shifts mapped to check-in and check-out peaks
  • A clear written scope before day one
Get a quoteCall (07) 2145 7337

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The accommodation problem

A guest forms a view of your hotel before they reach the room. Smudged lift doors, a scuffed corridor or a dusty planter in the lobby all suggest the rooms might not be much better. Reviews pick up on it quickly.

Hotels and serviced apartments never really close, which makes cleaning harder to manage. The morning team finds what the night shift left behind. Standards drift between weekdays and weekends. Function rooms get turned around in a hurry, and back-of-house areas are left until someone complains.

What you need is one consistent standard across every shift and every floor. That means a clear scope, a team that knows the building, and a simple way for your managers to see what was done without walking every level.

What's included

Regular cleaning

  • Entrances, lobbies, reception desks and concierge areas
  • Lift cars, lift lobbies, stairwells and guest corridors
  • Public toilets cleaned, restocked and checked through the day
  • Pool surrounds, gyms and guest lounges where they're in the scope
  • Function and meeting rooms reset after each booking
  • Staff rooms, change rooms, offices and loading areas
  • Guest rooms and apartments where they form part of the agreed scope

Periodic and specialist cleaning

  • Carpet extraction in corridors, function spaces and lounges
  • Hard-floor scrubbing and buffing in foyers and lift lobbies
  • High-level dusting of chandeliers, ledges, vents and signage
  • Glass doors, balustrades and entry glazing at ground level
  • Mould-prone areas such as stairwells and bin rooms given extra attention
  • Deep cleans ahead of peak weeks, refurbishments or brand audits

How we work around your property

  • Rostered to your occupancy.

    Busy check-out mornings and conference days get more hands. Quieter nights get a lighter roster. The plan moves with your bookings.

  • Out of the guest's way.

    Our team works around guest flow, keeps noise down and uses signage on wet floors. Corridors are done in the quieter hours.

  • The same people on each shift.

    Familiar staff learn your property, your standards and your guest areas, so handover between shifts is smoother.

  • One record across shifts.

    Each shift's work and any issues are logged, so your duty manager can see what's been done before the next team starts.

Every clean on record in NEXUS

Our teams record inspections, area ratings and photos on site as the work happens, so you can see your site's performance and follow-ups at any time.

Learn more about NEXUS
NEXUS reporting view on a tablet showing score trends and average results by areaNEXUS inspection report on a phone showing average score, area ratings and actions

Brisbane accommodation: what we plan for

Brisbane's hotels and serviced apartments cluster in the CBD, South Bank, Spring Hill and Fortitude Valley, with newer apartment hotels in Newstead and Hamilton and a group of properties near the airport. Demand swings with the city's calendar. Conferences at the South Bank convention centre, the Ekka in August, Brisbane Festival in September and big games at the Gabba and Suncorp Stadium all fill rooms fast. The climate adds its own load. Humid summers and storm season mean wet foyers, musty corridors and mould risk in stairwells and back-of-house rooms, so we schedule extra checks through the warmer months.

How it works

  1. 01 Site walk-through.

    We walk your site with you and see what isn't working now.

  2. 02 Written scope and quote.

    Every area and frequency is set out in writing before we start.

  3. 03 Clean, inspect, report.

    Your team cleans, your account manager inspects, and it's all recorded in NEXUS.

Want every shift to hand over a guest-ready property?

Book a free walk-through and we'll plan cleaning around your occupancy and events.

New Era Facility Services branded van

Keep an eye out for us around Brisbane.

Our team is on the road every day across Brisbane CBD and inner city, inner north, northern suburbs and beyond.

Brisbane areas we service

We clean hotels, serviced apartments and accommodation across greater Brisbane: the CBD and inner city, the inner north, the northern, southern and western suburbs, the eastern suburbs and bayside, the Airport and TradeCoast, Logan, Ipswich and Moreton Bay.

See all Brisbane service areas

FAQs

It comes down to your property. Pricing reflects the size of the public areas, how many shifts you need covered, guest numbers, how often function spaces are booked, and any periodic work like carpets or high dusting. After a walk-through we write the scope and price it. Call (07) 2145 7337 to arrange one.

Our core work is the public, function and back-of-house areas. Guest rooms or apartments can be added where they are part of the agreed scope, and we'll talk it through at the walk-through.

Yes. Rosters can include overnight, early morning and weekend shifts, so the property stays presentable whenever guests arrive.

We plan resets around your booking sheet. Tell us the gap between events and we'll staff it so the room is clean and ready on time.

Inspections and issues are recorded in NEXUS. Your account manager checks the property on a set schedule and anything that falls short is tracked until it's fixed.

Yes. Restaurants, bars and lounges can be added to one combined scope. Our Brisbane hospitality cleaning page covers how we handle venue areas.

New Era Facility Services – Brisbane · 29/97 Creek Street, Brisbane City QLD 4000 · (07) 2145 7337