Floor scrubber cleaning a shopping centre walkway

Sydney retail cleaning

Retail cleaning in Sydney

Stores and centres that look their best the moment the shutters go up, with no cleaning gear in the customer's way.

Call (02) 9055 7150

Book a free site walk-through

  • We walk the store or centre with your manager
  • Clean times set around trade and deliveries
  • A written scope for every area
Get a quoteCall (02) 9055 7150

Trusted by

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  • Sporting Globe logo
  • Colliers logo
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The retail cleaning problem

In retail, the store itself is part of the product. Smudged glass at the entry, scuffed floors along the main aisle or a cluttered fitting room tell a shopper the brand doesn't care, and they walk on to the next window.

Cleaning in retail has to work around trade, deliveries and stocktakes. Stores that rely on staff to clean between serving customers usually end up with the sales floor done and everything else ignored: the stockroom, the staff toilet, the dust on top of the fixtures.

Area and store managers need someone who keeps every location to the same standard without needing reminders.

What's included

Regular cleaning

  • Sales floors vacuumed, mopped or buffed to suit the surface
  • Shopfront glass, entry doors and window displays
  • Counters, display tables, shelving and fitting rooms
  • Customer and staff bathrooms cleaned and restocked
  • Staffrooms, kitchenettes and stockrooms
  • Cardboard, recycling and rubbish taken to the loading dock
  • Centre malls, seating, lift buttons and escalator handrails

Periodic and specialist cleaning

  • Hard-floor machine scrubbing and polishing
  • Carpet cleaning in carpeted stores and back offices
  • High dusting of signage, track lighting and bulkheads
  • External glass and awnings at ground level
  • Food court tables, seating and surrounds in detail
  • Deep cleans before launches, refits or seasonal changeovers
  • Builders' cleans before a new store opens

How we work around your store

  • Outside trading hours.

    Cleans are booked before the doors open or after they close, around late-night trading and delivery windows, so shoppers never dodge a mop.

  • The entry gets extra care.

    Shopfront glass, door handles and the first stretch of floor are the first things a customer sees, so they're never rushed.

  • Back of house on a set schedule.

    Stockrooms, staffrooms and loading bays are cleaned on agreed days, not only after a complaint.

  • Ready for multi-store groups.

    One account manager looks after all your stores, or a whole centre, using the same checklist at each location.

Every clean on record in NEXUS

Our teams record inspections, area ratings and photos on site as the work happens, so you can see your site's performance and follow-ups at any time.

Learn more about NEXUS
NEXUS reporting view on a tablet showing score trends and average results by areaNEXUS inspection report on a phone showing average score, area ratings and actions

Sydney retail: what we plan for

Sydney retail ranges from the flagship stores around Pitt Street Mall and the CBD arcades to big regional centres at Bondi Junction, Chatswood, Parramatta, Castle Hill and Miranda, and busy strip shopping on King Street in Newtown, Oxford Street and Military Road. Each has its own loading dock rules and access times, which we plan around. Sudden summer storms soak entry tiles and walk rain straight onto sales floors, so we pay close attention to mats and slip risk in wet weather. Coastal stores deal with sand at the door. The run-up to Christmas and the Boxing Day sales is the heaviest period, and we roster extra cleans for it.

How it works

  1. 01 Free site walk-through.

    We visit, look at the space and talk through what's working and what isn't.

  2. 02 Written scope and quote.

    Every area, task and frequency is set out in writing before we start.

  3. 03 Clean, inspect, report.

    Your regular team cleans, your account manager inspects, and everything is logged in NEXUS.

Want every store looking sharp at opening time?

Book a free walk-through with our Sydney team.

New Era Facility Services branded van

Keep an eye out for us around Sydney.

Our team is on the road every day across Sydney CBD and inner city, eastern suburbs, inner west and beyond.

Sydney areas we service

We clean shops, showrooms and shopping centres across greater Sydney: the CBD and inner city, the eastern suburbs, the inner west, South Sydney, the North Shore, the northern beaches, St George and the Sutherland Shire, Parramatta and the Hills, and Western and South-west Sydney.

See all Sydney service areas

FAQs

Each quote reflects the store or centre. We look at floor area and surface type, the amount of glass, the number of bathrooms, cleans per week, trading hours and any periodic work like floor polishing. A walk-through and written scope come first. Call (02) 9055 7150 to arrange it.

Yes. Most stores are cleaned early before opening or after closing, including around late-night trading and delivery times.

Yes. We clean individual stores, and common areas such as malls, food courts, amenities and car park lobbies for centre management.

Yes. Internal glass and ground-level external glass can be part of the regular scope, with extra cleans for window display changes.

Yes. You get one account manager and one checklist across every location, with each store visible in NEXUS.

Yes. We do builders' cleans and pre-opening deep cleans so the store is ready for stock and customers.

New Era Facility Services – Sydney · 526/368 Sussex Street, Sydney NSW 2000 · (02) 9055 7150