Sydney aged care cleaning
Gentle, thorough cleaning for the place residents call home, with the same careful standard in every lounge, hallway and bathroom.
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For residents, the home is where they eat, sleep, see family and spend most of the day. A musty lounge, crumbs left on a dining chair or a grab rail that hasn't been wiped is part of their daily life, not just a facilities issue.
What usually goes wrong is consistency. The cleaner changes from week to week, tasks get dropped on a busy shift, and nobody can say for sure what was done yesterday. Facility managers end up checking the work themselves, and families start raising concerns at the front desk.
Residents feel the disruption too. A stranger in the hallway, a floor polisher running through afternoon rest or a cleaner who never says hello can make someone feel less at home.
Our cleaners knock before going in, work quietly and plan around meals, activities and rest times. A warm hello is part of the role.
High-touch points are wiped every visit. Colour-coded cloths and mops keep bathroom equipment out of dining and living spaces, and each area follows the same checklist in the same order.
We keep a regular team at your home so residents and staff know them. New team members are inducted on your procedures before their first shift.
Your account manager inspects in person, and every clean is logged, so you can answer questions from families or auditors.
Our teams record inspections, area ratings and photos on site as the work happens, so you can see your site's performance and follow-ups at any time.
Learn more about NEXUS
Sydney's aged care homes and retirement villages are spread right across the basin, from the North Shore and northern beaches to the Sutherland Shire, the Hills district and the growing south-west. Travel times across the city are long, so we build cover for each region in advance and a sick day never means a missed clean. Humid summers keep residents indoors with the air conditioning on, which means lounges and dining rooms are busier and need more frequent care. Summer storms bring wet entries and slippery paths, so we watch floors closely. Many homes also ask for extra high-touch rounds through the cooler months.
We visit, look at the space and talk through what's working and what isn't.
Every area, task and frequency is set out in writing before we start.
Your regular team cleans, your account manager inspects, and everything is logged in NEXUS.
Talk to our Sydney team about a walk-through of your home.
Our team is on the road every day across Sydney CBD and inner city, eastern suburbs, inner west and beyond.
Our teams look after aged care homes and villages throughout greater Sydney: the eastern suburbs, the inner west, the North Shore and northern beaches, St George and the Sutherland Shire, Parramatta and the Hills, and Western and South-west Sydney.
New Era Facility Services – Sydney · 526/368 Sussex Street, Sydney NSW 2000 · (02) 9055 7150
