In a gym, members touch nearly everything. They hold the same cable handles, sweat on the same bench and step into the same shower as hundreds of others each week. One greasy grip or a damp, musty change room is often all it takes for a complaint, or for someone to let their membership lapse without saying why.
Most of the trouble comes down to timing and priorities. A general cleaner follows the same route every night, does the floor and the bins, and leaves the equipment and wet areas for when they're tired and short of time. Gyms that open at 4.30am or run 24/7 make it worse, because there's no obvious gap to work in.
Owners and managers then find themselves reading member reviews about hygiene, re-wiping benches before the early class and following up the contractor. That's time better spent on the business.