Floor scrubber cleaning a shopping centre walkway

Gold Coast retail cleaning

Retail cleaning on the Gold Coast

Shopfronts, floors and fitting rooms that look their best when the first customer walks in, every trading day.

Call (07) 2152 1134

Book a free site walk-through

  • We walk the store or centre with your manager
  • Cleans planned around trading hours and deliveries
  • A written scope from shopfront to stockroom
Get a quoteCall (07) 2152 1134

Trusted by

  • TGI Fridays logo
  • Sporting Globe logo
  • Colliers logo
  • Knight Frank logo
  • RWC logo
  • Cricket Australia logo

The retail cleaning problem

Shoppers decide whether to walk in from the footpath. Salt-smeared windows, a gritty entry mat or dust on the display shelves tell them the store isn't cared for, and that rubs off on what you're selling.

Retail cleaning has a tight window. Stores open early and close late, centres run extended hours in peak periods, and deliveries arrive before the doors open. A cleaner who turns up late or rushes the job leaves your staff vacuuming the shop floor when they should be merchandising and serving.

For centre managers, the common areas are on show all day. Food court tables, amenities and walkways get heavy traffic, and one bad toilet visit can sour the whole trip for a family.

What's included

Regular cleaning

  • Shopfront glass, doors and window displays
  • Shop floors vacuumed, mopped or buffed to suit the surface
  • Counters, shelving, display units and fitting rooms
  • Customer and staff toilets cleaned and restocked
  • Stockrooms, staff rooms and back-of-house corridors
  • Mall walkways, seating and food court tables, where it's part of the scope
  • Bins emptied and cardboard taken to the recycling point

Periodic and specialist cleaning

  • Hard-floor scrubbing, stripping and sealing
  • Carpet steam cleaning in stores and offices
  • High-level glass, signage and shopfront frames
  • High dusting of lights, vents and ceiling fixtures
  • Pressure cleaning of entries and outdoor walkways
  • Cleans before store launches, refits, stocktakes and sales

How we work around your store

  • Done before you trade.

    We clean early in the morning or after close, finishing before staff arrive to open, and we work around delivery times.

  • Ready for peak season.

    Extra cleans are added for the Christmas lead-up, Boxing Day sales and school holidays, when foot traffic jumps.

  • Centre and tenancy work.

    We can clean individual stores, a centre's common areas and amenities, or both, under the centre's rules and inductions.

  • Inspected regularly.

    Your account manager checks the store against the scope and logs any follow-ups so nothing slides.

Every clean on record in NEXUS

Our teams record inspections, area ratings and photos on site as the work happens, so you can see your site's performance and follow-ups at any time.

Learn more about NEXUS
NEXUS reporting view on a tablet showing score trends and average results by areaNEXUS inspection report on a phone showing average score, area ratings and actions

Gold Coast retail: what we plan for

Retail on the coast ranges from large regional centres at Broadbeach, Robina, Southport, Helensvale and Coomera to outlet shopping near the Broadwater and busy main-street strips in Burleigh Heads, Main Beach, Surfers Paradise and Coolangatta. Tourist trade lifts sharply in the summer and Easter school holidays, and Christmas brings the biggest crowds of the year. Beachside stores fight a constant battle with sand on the floor and salt spray on their glass, so shopfronts and entries need more attention than they would inland. Storm season adds wet floors and muddy footprints, so we plan extra entry cleans from late spring.

How it works

  1. 01 Site walk-through.

    We walk your site with you and see what isn't working now.

  2. 02 Written scope and quote.

    Every area and frequency is set out in writing before we start.

  3. 03 Clean, inspect, report.

    Your team cleans, your account manager inspects, and it's all recorded in NEXUS.

Want your store looking sharp before the doors open?

Book a free walk-through and we'll plan the clean around your trading hours.

New Era Facility Services branded van

Keep an eye out for us around the Gold Coast.

Our team is on the road every day across Surfers Paradise and Broadbeach, Southport and central, Broadwater and beyond.

Gold Coast areas we service

We clean shops, showrooms and shopping centres along the coast: Surfers Paradise and Broadbeach, Southport and central, the Broadwater, Helensvale and the north, the northern growth corridor, Nerang and Carrara, Robina and Varsity Lakes, Burleigh and the southern beaches, and Coolangatta at the southern end.

See all Gold Coast service areas

FAQs

It depends on store size, floor types, how often you need us, trading hours and extras like high glass or floor sealing. Centres are priced on common area size, amenities and hours of cover. We quote after a walk-through and a written scope. Call (07) 2152 1134 to arrange one.

Yes. Most retail cleaning happens early in the morning or after close. We'll fit the visit around your trading hours and deliveries.

Yes. We can clean walkways, food courts, amenities and car park entries, as well as individual tenancies, working to the centre's own requirements.

Yes. We clean single shops and multi-store groups. Each store has its own scope, and you get one account manager and every store in one view in NEXUS.

Yes. Let us know your peak dates, launches or refits, and we'll schedule extra cleans and periodic work around them.

Every clean and inspection is recorded in NEXUS with ratings and photos, and your account manager follows up anything that needs fixing.

New Era Facility Services – Gold Coast · 7/62 Siganto Drive, Helensvale QLD 4212 · (07) 2152 1134