Two New Era team members at a hospitality venue bar

Gold Coast hospitality cleaning

Hospitality cleaning on the Gold Coast

Your pub, bar or restaurant put back together overnight, so the doors open on a venue that looks and smells right.

Call (07) 2152 1134

Book a free site walk-through

  • We walk the bar, dining room and back of house with your manager
  • A cleaning window built around your trading hours
  • Every area and task written down before we begin
Get a quoteCall (07) 2152 1134

Trusted by

  • TGI Fridays logo
  • Sporting Globe logo
  • Colliers logo
  • Knight Frank logo
  • RWC logo
  • Cricket Australia logo

The hospitality problem

Guests on the coast have plenty of choice. If the deck is gritty, the toilets are tired or the bar top is tacky, they walk a block and sit somewhere else. Reviews follow fast, and they rarely mention the food when the bathroom was the problem.

Late trade makes it harder. A busy Saturday can finish well after midnight, and the lunch crew is back a few hours later. A cleaner working off an office checklist does the floors and the bins, then leaves the sticky footrests, the glass under the deck seating and the corridor to the coolroom for your staff to find.

Then managers lose their mornings, and the opening team is mopping and chasing sand out of corners instead of prepping.

What's included

Regular cleaning

  • Bar counters, back bar, tap surrounds and fridge doors
  • Toilets scrubbed, restocked and left smelling fresh
  • Hard floors mopped, carpets vacuumed, spills and sticky patches treated
  • Tables, stools, booths, menu holders and door handles wiped
  • Decks, balconies and outdoor seating cleared of glass, sand and litter
  • Gaming lounges and sports bars made ready for the first session
  • Bins and recycling taken out to the bin store

Periodic and specialist cleaning

  • Carpet steam cleaning in lounges and function spaces
  • Machine scrubbing of tiled bars, kitchen floors and service corridors
  • High dusting of fans, light fittings, vents and shelving
  • Glass doors, bifolds and ground-level windows inside and out
  • General kitchen surfaces, walls and floors (non-specialist)
  • Pressure cleaning of courtyards and entry paths, where it's part of the scope
  • Extra resets around long weekends, functions and big event days

How we work around your venue

  • Starting when you lock up.

    Our crew arrives once the last of your staff have gone and is finished before deliveries and prep begin. Later weekend trading just moves the start time.

  • The same faces each week.

    Regular cleaners learn which booths collect the most mess and which bathroom gets hit hardest on a Friday.

  • Guest areas and staff areas.

    We cover the bar and the dining floor, plus the cool room entry, staff toilets and loading area your team uses every day.

  • Checked against the scope.

    Your account manager visits the venue, compares what they see with the written scope, and logs anything that needs fixing.

Every clean on record in NEXUS

Our teams record inspections, area ratings and photos on site as the work happens, so you can see your site's performance and follow-ups at any time.

Learn more about NEXUS
NEXUS reporting view on a tablet showing score trends and average results by areaNEXUS inspection report on a phone showing average score, area ratings and actions

Gold Coast hospitality: what we plan for

Venues on the coast trade on very different rhythms. The late-night strip in Surfers Paradise runs well past midnight, while dining precincts in Broadbeach, Burleigh Heads and Palm Beach are busiest at lunch and early evening. Sand is the constant: it comes in on thongs and settles in carpets, grout and deck boards. Humid summers mean toilets and coolroom corridors need extra attention to stay fresh, and storm season brings wet, muddy entries. School holidays and big event weekends push trade up sharply, so we add cleans before the rush rather than after it.

How it works

  1. 01 Site walk-through.

    We walk your site with you and see what isn't working now.

  2. 02 Written scope and quote.

    Every area and frequency is set out in writing before we start.

  3. 03 Clean, inspect, report.

    Your team cleans, your account manager inspects, and it's all recorded in NEXUS.

Want the morning crew walking into a clean venue?

Book a free walk-through and we'll fit the clean between your last drinks and your first delivery.

New Era Facility Services branded van

Keep an eye out for us around the Gold Coast.

Our team is on the road every day across Surfers Paradise and Broadbeach, Southport and central, Broadwater and beyond.

Gold Coast areas we service

Our crews look after pubs, bars, clubs and restaurants along the whole coast: Surfers Paradise and Broadbeach, Southport and central, the Broadwater, Helensvale and the north, the northern growth corridor, Nerang and Carrara, Robina and Varsity Lakes, Burleigh and the southern beaches, and Coolangatta at the southern end.

See all Gold Coast service areas

FAQs

We look at the size of the floor, how many days a week you trade, how late you close, the number of toilets, and extras such as decks, gaming lounges or carpet care. After a walk-through we put it all in a written scope, so the quote matches the venue. Call (07) 2152 1134 to arrange one.

Usually overnight or at dawn, between your close and the first staff arriving. Some venues prefer a late-morning reset before lunch service. We fit the roster to your hours, including later weekend trade.

We look after general kitchen floors, walls and surfaces as part of the venue clean. Exhaust canopies, ducts and heavy degreasing are a specialist trade, and we'll make clear in the scope what is and isn't included.

Yes. We work with single venues and with groups across the coast. Each site gets a scope that suits it, and you deal with one account manager and see every site in NEXUS.

Raise it with your account manager or log it in NEXUS. The issue stays open until it's sorted, and you can see when and how it was fixed.

Yes. We can add resets before and after busy periods, functions or big event weekends. For larger events, our Gold Coast event cleaning team can work on the day.

New Era Facility Services – Gold Coast · 7/62 Siganto Drive, Helensvale QLD 4212 · (07) 2152 1134