New Era Facility Services
New Era team at the entrance of a hotel

Adelaide accommodation cleaning

Hotel and accommodation cleaning in Adelaide

Public areas that look the same at 6am as they do at check-in, on every shift, all week.

Call (08) 8239 5013

Book a free site walk-through

  • We tour the property with your duty or operations manager
  • Cleaning planned around guest movement and events
  • A clear written scope for every area
Get a quoteCall (08) 8239 5013

Trusted by

  • TGI Fridays logo
  • Sporting Globe logo
  • Colliers logo
  • Knight Frank logo
  • RWC logo
  • Cricket Australia logo

The accommodation problem

Guests never see your cleaning roster. They see the lobby floor, the lift mirrors, the carpet outside their door and the bathroom off the bar. If any of those look tired, the review mentions it, and reviews drive bookings.

Hotels run around the clock, so standards tend to drift between shifts. The morning team does a great job, the evening crew is stretched, and on the weekend nobody is quite sure who owns the function room reset. Small misses add up across a long week.

Managers usually have enough on their plate with occupancy, staffing and guest issues. Chasing the cleaning contractor shouldn't be part of the job.

What's included

Regular cleaning

  • Lobbies, receptions and entrances, including glass doors
  • Corridors, stairwells and lift cars, inside and out
  • Public toilets and amenities cleaned and restocked
  • Lounges, bars and breakfast areas within the hotel
  • Gyms, pool surrounds and guest facilities
  • Back-of-house corridors, staffrooms, change rooms and offices
  • Guest rooms and apartments, where it's part of the scope

Periodic and specialist cleaning

  • Function room and conference space resets between bookings
  • Corridor and lobby carpet steam cleaning
  • Hard-floor scrubbing and restoration in entries and lobbies
  • High dusting of chandeliers, light fittings, vents and ledges
  • Internal glass, balustrades and mirrors
  • Deep cleans ahead of peak periods or refurbishment handovers

How we work around your property

  • Around your guests.

    Heavy work in public areas is scheduled for quiet hours, overnight or early, so guests aren't stepping around buckets at check-in.

  • One standard on every shift.

    The scope is written per area and per shift, so morning, evening and weekend crews all work to the same checklist.

  • Familiar faces.

    We keep a regular team on your property. They learn the layout, the busy times and how your front desk likes to work.

  • Checked in person.

    Your account manager inspects the property regularly and follows up on anything that falls short, without you having to ask.

Every clean on record in NEXUS

Our teams record inspections, area ratings and photos on site as the work happens, so you can see your site's performance and follow-ups at any time.

Learn more about NEXUS
NEXUS reporting view on a tablet showing score trends and average results by areaNEXUS inspection report on a phone showing average score, area ratings and actions

Adelaide accommodation: what we plan for

Most of Adelaide's hotels and serviced apartments sit in the CBD, along North Terrace, around Victoria Square and near the riverbank precinct, with more at Glenelg, North Adelaide and the airport side of the city. Demand swings hard. The festival season from February into March, big games at Adelaide Oval and major conferences can fill the city in a week. Hot, dry summers push dust and grit through entry doors, and winter rain brings wet floors to lobbies. We build extra resets into the busy weeks and plan entry care for the weather, so standards hold when it counts.

How it works

  1. 01 Site walk-through.

    We walk your site with you and see what isn't working now.

  2. 02 Written scope and quote.

    Every area and frequency is set out in writing before we start.

  3. 03 Clean, inspect, report.

    Your team cleans, your account manager inspects, and it's all recorded in NEXUS.

Need public areas that hold up through a full house?

Book a free walk-through of your property with our Adelaide team.

Get a quoteCall (08) 8239 5013
New Era Facility Services branded van

Keep an eye out for us around Adelaide.

Our team is on the road every day across Adelaide CBD and North Adelaide, inner west, eastern suburbs and beyond.

Adelaide areas we service

We clean hotels, serviced apartments and other accommodation throughout greater Adelaide, covering Adelaide CBD and North Adelaide, the eastern suburbs, the inner south, the western suburbs and beaches, the northern suburbs and the Adelaide Hills.

See all Adelaide service areas

FAQs

Pricing comes down to the property. We look at the size of the public and back-of-house areas, the number of floors and lifts, how many shifts need covering, function room use and any periodic work like carpet care. After a walk-through we put it all in a written scope and quote. Call (08) 8239 5013 to arrange a time.

Our core work in hotels is public areas, function spaces and back of house. We can include guest rooms and apartments where it's part of the scope. We'll talk it through on the walk-through.

Yes. We roster cleans across the times your property needs, including overnight, early morning and weekends, all worked to the same written scope.

We reset function and conference rooms between bookings to the standard you set. Tell us your event calendar and we'll build the resets into the roster.

Your account manager inspects the property and records the results in NEXUS, along with photos and any follow-ups. You can see how each area is tracking without walking every floor yourself.

Yes. Bars, lounges and dining areas inside the property can sit in the same scope. Stand-alone pubs and venues are covered on our Adelaide hospitality cleaning page.

Related

New Era Facility Services – Adelaide · 3/55 Gawler Place, Adelaide SA 5000 · (08) 8239 5013